Refund policy

We hope you love your Richard & Sons products and want you to be fully satisfied with every item you purchase. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. Delivery fees are non-refundable with the exception of a manufacturer's defect or transit damage.

Return Policy

14 days after delivery: Many of our pieces are crafted from natural materials. The beauty is in the natural variations, the irregular distresses, and the color fluctuations. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer's defect. A 10% restocking fee and shipping fees will be applied for all returns and exchanges not issued for a manufacturer's defect.

In Case of Damage

It is your responsibility to inspect your product upon delivery. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. Any damage not noted on the delivery receipt will be considered to be customer damage and not warranted. If not reported within 14 days of delivery, the defects and variances will be considered "acceptable" and will not be accepted for return or exchange. We will work with you to resolve the issue to your satisfaction. If you choose to return a damaged item, the purchase price, taxes, and delivery fees will be refunded.

Proof of Purchase

For any exchange, return, or service claim, proof of purchase in the form of your original receipt will be required.

In the rare event that your order is built inaccurately or is defective, Richard & Sons will replace the furniture and correct the issue. All of our items are built from natural materials, and some are designed so that it has a distressed and reclaimed look. Our finishes are applied by hand. Any characteristics of handmade furniture are not considered defects. Richard & Sons will also replace any items damaged in transit, as long as the damage is properly noted upon delivery per our instructions. Due to the high costs of packaging and freight charges, we are unable to offer returns or refunds on shipped orders for buyer's remorse.